FAQ
Answers to common questions
Why isn’t my agent responding?
Check that the agent is active, reply credit and the subscription are valid, and the channel is connected. If all are fine, the AI service may be temporarily unavailable; try again shortly.
How are reply charges calculated?
The subscription covers platform and service capacity. Each successful AI request deducts the selected model price; conversation analysis uses one request per segment and a response test uses two (candidate and judge). The real conversation reply is reused as the free baseline, and failed reservations are fully released.
Does the agent answer in multiple languages?
Yes. Set each agent’s default language in its settings. The entire dashboard and website can also switch between Persian and English.
Where is my data stored?
Each workspace is fully isolated and its data is accessible only within that workspace. Channel and integration tokens and secrets are stored encrypted.