Guide
Channels & web widget
Put your agent on your website
Channels define where your agent talks to customers. The web widget, chat links and messaging channels (Telegram and Instagram) are available.
Enable the web widget
- 1Go to the agent → Channels
- 2Click “Enable” under Web widget
- 3Copy the embed code
Add it to your site
Paste the embed code just before the closing </body> tag on your site’s pages. A chat button appears in the corner.
<script src="https://your-domain/widget/loader.js" data-agent-id="YOUR_AGENT_ID"></script>Only active agents respond in the widget. If you deactivate an agent, the widget stops responding too.
What the messenger channels can do
- Telegram: text replies, suggested-question buttons, typing indicator, inbound & outbound voice
- Instagram: auto-replies to DMs with suggested-question chips, plus automatic public replies to post/reel comments
Suggested-question buttons
In each channel's settings (channel card → Channel settings) you can define up to 4 common questions. They appear as buttons under the agent's replies so customers ask with one tap — no typing.