Guide
Building agents
Create, configure and test an agent
Create an agent
Go to Agents and click “New agent”. A 3-step wizard walks you through creation.
- 1Basics: the agent’s name and a short description
- 2Persona: the system prompt that defines its behaviour
- 3Config: model, language and response style
The system prompt
The system prompt is the heart of your agent’s persona. Tell it who it is, what tone to use, and what it should or shouldn’t do. You can use variables such as your business name.
You are the friendly sales assistant for {{business}}.
Always answer politely and concisely.
If you don't know an answer, offer to connect the customer to a human.Reply tone
FriendlyFormal
When will my order arrive?
Hey! 🌸 It’ll be with you tomorrow — no worries!
Good day. Your order will be delivered tomorrow.
Hand off to a human on complaints
Model settings
- AI mode: Fast, Balanced or Premium; leave it unchanged to use the workspace default
- Creativity and reply limits are optimized and managed consistently by Vigent
Test your agent
Every agent page has a live test playground. Send a message and watch the agent stream its reply word by word. This first conversation completes step 5 of the activation checklist.